Type: Part-Time, 15-20 hours per week

The Program Director will be responsible for the overall operations and safety and security of the guests and volunteers of Shower Power’s shower operation. They will oversee the flow of people through the site, manage staff and volunteers, address any inquiries or disputes and report on the administration of the program to the Executive Director and/or Board. This position requires the individual to be on-site during all hours of operation (three days a week in the mornings).

Supervisory Responsibilities:

• Manage on-site staff, responsible for:
• Setting up and breaking down site
• Tracking inventory
• Registering guests and managing time slots
• Instructing and enforcing the rules of the shower (time limit, bag limit…)
• Ensuring cleanliness of the site overall (including personal belonging bins, shower stalls and restrooms)
• Delivering a positive guest experience
• Recruit volunteers and ensure site staff appropriately train and guide them, explaining appropriate safety procedures and ways to best interact with guests
• Liaise with representatives of our partners on site as needed
• Receive neighbor requests or feedback and communicate to the board
• Participate in conversations with the Board to convey the staff feedback
• De-escalate or resolve issues as they arise

Essential Duties: 

• Encourage social distancing of guests while in line or in the parking lot
• Coordinate wraparound services for guests through partner networks, tracking referrals and following up where necessary
• Help troubleshoot any mechanical problems
• Oversee partner relationships and serve as the face of Shower Power to the local community
• Submit reports on daily usage, inventory, and issues
• Performs other related duties as assigned

Required Skills/Abilities:

• Excellent interpersonal skills
• Demonstrated leadership ability
• Effectiveness in prioritizing tasks and to delegating them when appropriate
• Punctual and trustworthy
• Familiarity with basic plumbing and electrical work

Physical Requirements:

Currently, our mobile trailer is stationed in an active parking lot on property operated by the Salvation Army. We are dependent on their utilities, sewage system, storage space and refuse disposal to carry out our operation therefore, it is essential to maintain a healthy cooperative working relationship with the Salvation Army staff. To ensure our guests have access to personal care we strive to remain consistent in our operational schedule, which mean working under the hot sun, humidity, some drizzle and wind. The manual labor can be challenging, but ultimately rewarding. The physical requirements are as follows:

• Must be able to lift up to 40 pounds at times.
• Comfortable with using a generator to supply power to the trailer
• Retrieve gasoline for the generator
• Able to position multiple water hoses across an active parking lot from water source to trailer
• Assist with the loading and unloading of the trailer with equipment essential to the operation such as, bins, chairs, tables, buckets and water containers
• Must be able to spend at least four hours outside in the elements of the summer and fall seasons.

EMAIL RESUME TINA@SHOWERPOWERNYC.ORG TO APPLY.